Vmware - Restarting the Management agents on an ESXi or ESX host (1003490)

Complete vmware article:

Restarting the Management agents on an ESXi or ESX host (1003490)


  • Cannot connect ESXi/ESX to VirtualCenter/vCenter Server
  • Cannot connect directly to the ESXi/ESX host from the VMware Infrastructure Client / vSphere Client
  • Cannot stop or start a virtual machine
  • A virtual machine is shown as running in vCenter Server when it is not
  • vCenter Server displays the error:

    Virtual machine creation may fail because agent is unable to retrieve VM creation options from the host

Steps that I utilized:

Restarting the Management agents on ESXi

To restart the management agents on ESXi:
From the Direct Console User Interface (DCUI):
  1. Connect to the console of your ESXi host.
  2. Press F2 to customize the system.
  3. Log in as root.
  4. Use the Up/Down arrows to navigate to Restart Management Agents.

    Note: In ESXi 4.1 and ESXi 5.0, 5.1, 5.5 and 6.0 this option is available under Troubleshooting Options.
  5. Press Enter.
  6. Press F11 to restart the services.
  7. When the service restarts, press Enter.
  8. Press Esc to log out of the system.